 What is included with PainSolv®? |
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- PainSolv® multi-function unit
- 56 page full colour easy to read guide (available in French upon request)
- Battery charger with plug attachments for use in most countries around the world, to make traveling with your PainSolv a pleasure.
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| What payment methods do you accept? |
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| Online payments are processed directly and securely through your PayPal account using the credit card of your choice. If you are not familiar with the benefits of using PayPal for your online purchases, learn more about signing up for a free acount. |
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| Can I order by phone? |
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| Yes! Just call our customer hotline at 1-250-337-4088 |
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| Where do you ship to? |
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| Anywhere in the United States or Canada |
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| How much does shipping cost? |
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| $17.00 for the first PainSolv shipped, $8.50 for the second and free for every product after that. Isurance is included in the shipping cost. |
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| How long does shipping take? |
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| Shipping is via Canada Post and normally takes under 7 business days. |
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| What happens if my product is lost or damaged during shipping? |
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| The customer must provide Canada Post with reasonable particulars in support of a claim, including the following documentation: |
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- Proof of mailing showing coverage.
- Proof of postage and, if applicable, additional liability coverage obtained and paid.
- Proof of value such as a copy of invoice, or other information acceptable to Canada Post showing proof of senders cost, repair cost, depreciation value, replacement value, of any of the items being claimed.
- Any non-recoverable provincial sales tax.
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| USA Claims |
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| For items destined to addresses in the USA, please contact Canada Post's Customer Service Group by phone at 1-866-607-6301 Monday to Friday 8:00am to 6:00pm local time. |
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| Canadian claims |
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| To initiate a claim request, contact Canada Post's customer Service Group on-line or by telephone at 1-800-607-6301. |
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| What do I do if I need to take advantage of my warranty? |
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| Call the customer hotline at 1-250-337-4088 and inform the representative of your problem.They will attempt to troubleshoot with you first, then if the problem cannot be easily rectified, they will walk you through the process to get your unit repaired or replaced. |
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| Do you provide quantity discounts? |
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| Yes! To take advantage of quantity discounts, please call our customer hotline at 1-250-337-4088 or email sales@painsolve.ca with your name, phone number, company (if applicable), the quantities you would like to order and where you would like them to be shipped. |
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| Can I become a distributor, retailer or e-tailer? |
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| Yes, you just need to qualify. To qualify, you can either call the customer hotline at 1-250-337-4088 and go through the questions with a representative or email sales@painsolv.ca with your name, company name, contact information, existing distribution area, and any other relevant information, such as the volume you think you can move. A representative will get in touch with you within 2 business days to discuss the details and to go over the numbers with you. |
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| What to do if I still have questions? |
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| Email sales@painslov.ca with your question or call 1-250-337-4088 between 9:00am and 5:00pm PST and we will be happy to assist you. |
